Open letter to France Télécom (12.10.02)

Dear France Télécom,

I hate you with all of my heart and soul. You told me my land line would work on Tuesday and gave me a number to call if it didn't, which made me suspect that it wouldn't. And, of course, it didn't. I called the number on Tuesday and you told me to stay home Friday afternoon between 3:30 and 5:00 because someone would come by to look at it.

I came home at 3:00 on Friday to find that you'd left a card, saying that you'd been there Thursday at 4:30 and - surprise! - no one was there. I called the number on the card, but it didn't work. Of course, because it would be too difficult for the phone company to have a phone number that worked.

So I had to go to the France Télécom office and wait in line for an hour, with a stupid old man cutting in line in front of me (but of course I couldn't dash in front of him because he was old). Then I talked to the conseillière, who told me that someone would come by late Saturday morning.

I have been trapped in my apartment all morning, waiting for you to come, France Télécom. I am afraid that if I go out and buy bread, you will come while I'm gone and I will miss you again. I can't call and see when you're coming because the number I was given only works from a France Télécom phone and mine doesn't work, which is why you're coming in the first place.

So despite the fact that it is 12:20 and technically no longer the morning and you are probably on your lunch break, I will just sit here, hungry and bored, and wait for you to arrive. Thank you. It's been a pleasure doing business with you.

srah - Monday, 14 October 2002 - 4:55 AM
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