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For once, srah is not complaining!

I recently ordered this shirt from Teh Internets, because pirates are such total wimps compared to lady cops and waitresses. Unfortunately when the shirt arrived, it was poorly printed - there was this sort of phantom¹ shadow of the Comics Curmudgeon URL underneath where the URL is supposed to be, as though the press had slipped or something. I don't know. I'm not a t-shirt maker so I don't know the specifics of why it happened - I just know that it didn't look right.

Today, after a couple of weeks of saying, "I'll get around to that later" I emailed CafePress about exchanging this t-shirt for a better-quality print job. This is the response I got:

Dear Sarah,

I am sorry to hear your order was not received in perfect condition. I want you to be 100% satisfied with your CafePress.com experience.

I am ordering you a replacement right away at no additional charge. You should receive the replacement by March 21st. Your new order number is [redacted].

I know the item you received is not up to your complete satisfaction however, I do not want you to incur any extra charges sending the item back. Please discard the defective item.

If there is anything else I can do for you please let me know.

Your ticket code is [redacted]. Please use this code in any further communication.

Best Regards,

Latarsia H.

How awesome is that? I was all prepared to send the shirt back in order to get a new one, but they don't even want me to bother with that. Saves me a trip to the post office²! Thanks, CafePress and Latarsia H.! With any luck, the shirt may come a little early and I can wear your wares all over San Francisco.

srah - Thursday, 13 March 2008 - 6:42 PM
Tags: customer service

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